Groups and workshops
Workshops are paid in full at booking, are refundable up to 7 days before, and can be transferred to another person or date up to 48 hours before. Group programs are paid in full upfront and are closed after the first session. You can transfer to a future group before the first session, but fees are non-refundable once it starts. If you've attended a matching workshop in the previous 90 days, you'll receive a $75 credit off the group. If a group or workshop doesn't reach minimum numbers, we'll offer you a credit or a full refund.
Customer Experience Officers
Our Client Experience Officers, Safwan and Caitlyn, are often your first point of contact with our practice. They’re here to help you feel welcomed, supported and comfortable at every stage of your journey with Unburden.
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They’re much more than just receptionists. Our Client Experience Officers are specially trained by our Senior Clinical Psychologist to help you navigate our services and determine which therapist may be the best fit for your needs. They can also help you coordinate multiple services, book appointments, join a waiting list and answer any questions you may have along the way.
You’re also very welcome to speak with our Client Experience Officers if you have feedback about your experience with us. We value hearing what is working well, as well as where we could do better.
If you’re not sure where to start, they can help you take the next step - whether that’s understanding our services, finding the right therapist or booking your first appointment. They can also arrange a 15-minute Client Care Call with one of our psychologists, if you would prefer to talk through your options with them. There’s no obligation to book an appointment.
We’re a small business, which means we can’t always have someone available at the front desk or answer every call immediately. Our team may be assisting another client or working behind the scenes, so there may be times when you need to leave a message. If you do, we’ll get back to you as soon as we can. We appreciate your understanding and always do our best to be as responsive and accessible as possible.
Contact
Graceville: Level 1, 296 Oxley Road, Graceville, QLD 4075
Rocklea: Level 1, Building G, 385 Sherwood Road, Rocklea, QLD 4106
(07) 3137 1553
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